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Frequently Asked Questions

Quick, clear answers about ADDAXART's SEO and AI search (GEO & AEO), AI and 3D websites, e-commerce stores and marketplaces, ads, animation and WhatsApp marketing services, pricing and how we work with clients in India, the UAE, Canada and worldwide.

Last updated: India · UAE · Canada · Worldwide 78 questions

01About ADDAXART

What is ADDAXART?

ADDAXART is a full-service digital marketing, web development and creative agency. Since 2015, we have helped 40+ brands grow online with SEO, AI search optimisation, paid ads, social media, websites and apps, 2D/3D animation, e-commerce and WhatsApp and email marketing.

Where is ADDAXART located?

ADDAXART has offices in Greater Noida (Delhi NCR), India; Dubai, UAE; and Regina, Canada. We work with clients worldwide, including India, the Middle East, North America, the UK and Europe.

Do you work with international clients?

Yes. We work with businesses around the world, with remote meetings, WhatsApp and email communication, and invoicing in INR, USD, AED or CAD.

What industries do you work with?

We work with brands across many industries, including fashion and apparel, travel and tourism, restaurants and hospitality, healthcare and wellness, real estate, e-commerce and professional services.

Why should I choose ADDAXART?

You get marketing, design, development and animation from one team, so your brand, website and campaigns work together. We focus on measurable results, transparent reporting and current best practices, including AI search optimisation.

02SEO

What is SEO?

SEO (search engine optimisation) is the process of improving your website so it ranks higher in Google and other search engines for the keywords your customers search, bringing you more organic, unpaid traffic and leads.

What does an SEO service include?

An SEO service usually includes an SEO audit, keyword research, on-page optimisation (titles, headings, content and internal links), technical SEO (speed, crawling, indexing and schema), content creation, white-hat link building, local SEO and monthly reporting.

What is the difference between on-page, off-page and technical SEO?

On-page SEO improves the content and HTML of your pages. Off-page SEO builds your site's authority through backlinks, mentions and reviews. Technical SEO makes sure search engines can crawl, index and load your site quickly, covering site speed, Core Web Vitals, mobile-friendliness, sitemaps and structured data.

How long does SEO take to show results?

Most websites start seeing measurable SEO improvements in about 3 to 6 months. Competitive keywords and new websites can take longer. SEO keeps building results over time, unlike paid ads that stop when the budget ends.

Can you guarantee a #1 ranking on Google?

No honest agency can guarantee a #1 ranking, because Google's algorithm and your competitors are outside anyone's control. We guarantee professional work using proven, white-hat methods and transparent reporting on progress.

How much does SEO cost?

SEO cost depends on your goals, the competition for your keywords, the size of your website and how many markets you target. ADDAXART offers monthly SEO plans tailored to your business. See our Pricing page or ask for a free quote.

How do you build backlinks?

We earn backlinks through white-hat methods only: high-quality content, digital PR, guest articles on relevant sites, business listings and partnerships. We never buy spammy links that can get a website penalised by Google.

Do you provide a free SEO audit?

Yes. Contact us for a free initial SEO review of your website. We highlight key technical issues, content gaps and quick wins before you decide on a plan.

What is e-commerce SEO?

E-commerce SEO optimises online stores so product and category pages rank in Google. It covers product titles and descriptions, category structure, product schema, site speed, faceted navigation, duplicate content control and Google Shopping feeds.

Will SEO work for a new website?

Yes, but it takes longer because a new domain has no history or authority yet. We start with a strong technical base, focused keywords with lower competition and quality content, then build authority over time.

Do I still need SEO if I run Google Ads?

Yes. Ads bring traffic only while you pay, while SEO builds long-term organic traffic that keeps coming without paying per click. Together they give you the most visibility and lower your overall cost per lead.

Do you offer local SEO and Google Business Profile management?

Yes. We optimise your Google Business Profile, local citations, reviews and location pages so you appear in Google Maps and "near me" searches.

Do you offer international or multi-country SEO?

Yes. We plan keywords, content and site structure for multiple countries and languages, so you can rank in markets such as India, the UAE, Canada, the US and the UK.

How do you measure SEO success?

We track keyword rankings, organic traffic, leads and sales from organic search, Core Web Vitals and indexing health in Google Search Console and Google Analytics, and share the results in regular reports.

04Ads & Social Media

Which advertising platforms do you manage?

We run and optimise campaigns on Google Ads (Search, Display, Shopping, YouTube and Performance Max), Meta Ads (Facebook and Instagram), LinkedIn Ads and marketplace ads such as Amazon Ads.

Is the ad budget included in your fees?

No. Your ad budget is paid directly to the ad platform. Our fee covers strategy, setup, creatives, optimisation and reporting.

Which social media platforms do you manage?

We manage Instagram, Facebook, LinkedIn, YouTube, X (Twitter) and Pinterest, based on where your audience is most active.

Do you create the content for social media?

Yes. Our team plans the content calendar and creates posts, reels, short videos, graphics and captions, and you approve everything before it is published.

05Web & App Development

Which platforms do you build websites on?

We build on WordPress, Shopify and custom PHP/HTML, and we develop Android and iOS apps. We recommend the platform that best fits your goals, budget and how you want to manage the site.

What is an AI-powered website?

An AI-powered website uses artificial intelligence to improve the experience for visitors and your team, for example an AI chatbot that answers questions 24/7, smart product recommendations, personalised content, AI search on your site and automated lead qualification.

Can you add an AI chatbot to my website?

Yes. We can add an AI chatbot trained on your services, products and FAQs to answer visitors, capture leads and hand conversations over to WhatsApp or your team when needed.

What is a 3D website?

A 3D website uses interactive 3D graphics, animation and motion, built with technologies like WebGL and Three.js, to create an immersive, memorable experience. It is ideal for brands that want to stand out, showcase products in 3D or tell a visual story.

Do 3D and animated websites load slowly?

Not when they are built correctly. We optimise 3D models and textures, load effects only when they are visible, pause animation off-screen, and use lighter versions on mobile, so the site stays fast and keeps good Core Web Vitals.

Do 3D websites work on mobile phones?

Yes. We design 3D and animated websites to adapt to mobile, with simplified effects on smaller or older devices and a static fallback where 3D is not supported, so every visitor gets a smooth experience.

How long does it take to build a website?

It depends on the size and features. A simple business website usually takes a few weeks, while e-commerce stores and custom platforms take longer. You get a clear timeline in your proposal before we start.

How much does a website cost?

Website cost depends on the number of pages, design complexity, features such as e-commerce, booking or AI integrations, and the platform. You get a fixed, itemised quote after we understand your requirements.

Should I choose WordPress, Shopify or a custom website?

WordPress suits content-rich business websites and blogs. Shopify is best for online stores that need fast setup and easy management. A custom website suits unique features, portals or complex workflows. We recommend the right option based on your goals.

Can you redesign my website without losing my Google rankings?

Yes. We keep your important URLs or set up proper 301 redirects, preserve on-page SEO and content, and check indexing after launch, so your rankings and traffic are protected during the redesign.

Do you build web applications, portals and dashboards?

Yes. We build custom web applications such as CRMs, client portals, admin dashboards, billing systems and booking platforms, tailored to how your business works.

Will I own my website?

Yes. Once the project is paid in full, you own the final website and the design and content created for you. Third-party themes, plugins and stock assets remain under their own licences.

Are your websites mobile-friendly and SEO-ready?

Yes. Every website we build is responsive on mobile, tablet and desktop, built for fast loading, and set up with SEO basics such as clean URLs, meta tags, schema markup and sitemaps.

Can you build multilingual or multi-country websites?

Yes. We build websites in multiple languages and for multiple countries, with correct hreflang tags, local currencies and region-specific content for international SEO.

Do you provide hosting and website maintenance?

Yes. We can set up domains and hosting, and offer maintenance plans that cover updates, backups, security monitoring and content changes.

06Animation & Creative

What is the difference between 2D and 3D animation?

2D animation uses flat illustrations and is ideal for explainer videos and social content. 3D animation creates realistic, three-dimensional models, ideal for product demos, architectural walkthroughs and premium brand videos.

What creative services do you offer?

We offer graphic design and brand identity, 2D and 3D animation, motion graphics, logo animations, ad creatives and video post-production, including editing, sound and colour grading.

Do you include revisions?

Yes. Each project includes a set number of revision rounds, stated in your proposal, so the final result matches what was agreed.

07E-Commerce & Marketplaces

Which is the best platform for an online store?

It depends on your business. Shopify is the easiest way to launch and scale a store quickly. WooCommerce (WordPress) gives more flexibility and lower ongoing platform fees. A custom e-commerce platform suits complex catalogues, B2B pricing or multi-country inventory. We help you choose the right one.

Can you build my own online store?

Yes. We build e-commerce stores on Shopify, WordPress (WooCommerce) or custom platforms, with payment gateways, shipping and inventory set up.

Which marketplaces do you work with?

We help brands sell on Amazon, Flipkart, Myntra, Meesho, Ajio, Etsy, eBay and Walmart, as well as on their own Shopify or WordPress stores.

How do I start selling on Amazon?

You need a registered business, tax details (such as GST in India), a bank account and product information. ADDAXART handles seller account registration, brand registry guidance, product listings, images, pricing strategy and launch ads to get your first sales.

Can you set up and manage my marketplace seller account?

Yes. We handle account setup, product listings, listing optimisation, images and A+ content, ads, and ongoing account management.

How can I increase my sales on Amazon or Flipkart?

Sales grow with optimised listings (keywords, titles, bullet points and images), A+ content, competitive pricing, good reviews, the right fulfilment option and well-managed marketplace ads. We manage all of these and report on results.

What is listing optimisation?

Listing optimisation improves your product title, bullet points, description, backend keywords, images and A+ content so your product ranks higher in marketplace search and converts more visitors into buyers.

Do you manage Amazon Ads and other marketplace ads?

Yes. We run and optimise sponsored product, brand and display ads on Amazon, Flipkart and other marketplaces to grow sales while keeping your advertising cost of sales (ACoS) under control.

Can I sell internationally through marketplaces?

Yes. We help Indian and global brands sell abroad through Amazon Global Selling, Etsy, eBay and Walmart, and through your own international store with multi-currency pricing and cross-border shipping.

Can you integrate payment gateways and shipping?

Yes. We integrate payment gateways such as Razorpay, Stripe and PayPal, and shipping and logistics partners, so orders, payments and tracking work smoothly.

Can you manage multiple marketplaces and inventory together?

Yes. We set up workflows and tools to sync products, prices and inventory across your website and marketplaces, reducing overselling and manual work.

What is D2C e-commerce?

D2C (direct-to-consumer) means selling directly to customers through your own website and channels instead of only through distributors or marketplaces. It gives you higher margins, customer data and full control of your brand.

Do you offer e-commerce SEO and marketing?

Yes. We grow online stores with e-commerce SEO, Google Shopping and Performance Max campaigns, Meta ads, email and WhatsApp marketing, and conversion rate optimisation.

08WhatsApp & Email Marketing

Is bulk WhatsApp marketing allowed?

Yes, when it is done through the official WhatsApp Business Platform and only to customers who have opted in. We set up approved message templates and follow Meta's policies so your number stays safe.

What does WhatsApp marketing include?

WhatsApp Business Platform setup, approved message templates, broadcast campaigns, automated replies and chatbots, and reporting on delivery, reads and responses.

What does email marketing include?

Newsletter and campaign design, automated email sequences, list segmentation, deliverability setup such as SPF, DKIM and DMARC, and performance reporting.

Do you have your own WhatsApp and email marketing software?

Yes. Clients can manage their WhatsApp and email campaigns through our marketing platform at marketing.addaxart.com.

09Pricing, Payments & Process

How much do your services cost?

Pricing depends on your goals, scope and the services you need. You can see our packages on the Pricing page, or contact us for a free, custom quote.

Which currencies and payment methods do you accept?

We invoice in INR, USD, AED or CAD, and accept bank transfers and online payments through secure payment gateways. Applicable taxes such as GST or VAT are added where required.

How do I get started with ADDAXART?

Contact us for a free consultation. We understand your goals, share a proposal with scope, timeline and price, and start work once you approve it and the first payment is made.

Do you require an advance payment?

Project-based work usually needs a deposit, typically 30–50% of the project value, before work begins. Monthly services are billed per billing cycle, as stated in your proposal.

What is your refund policy?

You can get a full refund if you cancel within 24 hours of payment and before work starts. After work begins, deposits are non-refundable and any partial refund depends on progress. See our Cancellation & Refund Policy for full details.

Will I get reports on my campaign's performance?

Yes. You receive regular reports with clear numbers, such as rankings, traffic, leads, ad results and sales, along with what we did and what we plan next.

10Support & Client Portal

Do clients get access to a portal?

Yes. Clients can use the ADDAXART client portal to view project updates, share feedback and access important information in one place.

How can I contact ADDAXART?

Call or WhatsApp +91 95689 62145, email info@addaxart.com, or use the contact form on our Contact page. Our Dubai and Canada teams can also be reached on WhatsApp.

Can I upgrade or change my services later?

Yes. You can add services, increase your scope or change your plan at any time. We will share an updated proposal before any change takes effect.

Didn't find your answer?

Ask our team directly. We'll get back to you with a clear, straightforward answer.